{"id":11166,"date":"2026-04-12T09:49:48","date_gmt":"2026-04-12T07:49:48","guid":{"rendered":"https:\/\/deniscourtiade.fr\/?p=11166"},"modified":"2026-04-12T09:52:01","modified_gmt":"2026-04-12T07:52:01","slug":"podcast-lart-de-linvisibilite-la-masterclass-du-plaza-athenee-sur-lexperience-client","status":"publish","type":"post","link":"https:\/\/deniscourtiade.fr\/index.php\/2026\/04\/12\/podcast-lart-de-linvisibilite-la-masterclass-du-plaza-athenee-sur-lexperience-client\/","title":{"rendered":"PODCAST : L&#8217;art de l&#8217;invisibilit\u00e9 : la masterclass du Plaza Ath\u00e9n\u00e9e sur l&#8217;Exp\u00e9rience Client."},"content":{"rendered":"\n<p><a href=\"https:\/\/www.new-tone-studio.com\/entertainment-lab\/episode\/bc6a836a\/denis-courtiade-maitre-dhotel-du-restaurant-plaza-athenee\">https:\/\/www.new-tone-studio.com\/entertainment-lab\/episode\/bc6a836a\/denis-courtiade-maitre-dhotel-du-restaurant-plaza-athenee<\/a><\/p>\n\n\n\n<p>New Tone Studio|10\/04\/2026<\/p>\n\n\n\n<p>On pense souvent qu&#8217;offrir un service d&#8217;excellence, c&#8217;est en faire &#8220;plus&#8221;. Plus de pr\u00e9sence, plus de technologie, plus de discours.<\/p>\n\n\n\n<p>Et si le summum du luxe, c&#8217;\u00e9tait de se faire oublier ?<\/p>\n\n\n\n<p>Dans le dernier \u00e9pisode de l&#8217;Entertainment Lab,&nbsp;<a href=\"https:\/\/www.linkedin.com\/in\/denis-courtiade-9b551251\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Denis COURTIADE<\/strong><\/a><strong>, Ma\u00eetre d&#8217;<\/strong><a href=\"https:\/\/www.linkedin.com\/company\/hotel-plaza-athenee\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>H\u00f4tel Plaza Ath\u00e9n\u00e9e Paris<\/strong><\/a><strong>,<\/strong>&nbsp;nous a offert une d\u00e9finition de l&#8217;hospitalit\u00e9 qui devrait inspirer tous les professionnels de l&#8217;exp\u00e9rience client (UX\/CX) :<\/p>\n\n\n\n<p>&#8220;Un tr\u00e8s bon service, c&#8217;est un service qu&#8217;on ne ressent pas. Qui ne se voit pas. Je prends mon verre d&#8217;eau, je le bois, je le repose. Je continue notre conversation, et quand je reprends mon verre, il a \u00e9t\u00e9 rempli. Et je n&#8217;ai pas vu la personne le faire.&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"984\" height=\"411\" src=\"https:\/\/deniscourtiade.fr\/wp-content\/uploads\/2026\/04\/Capture-decran-233-1.png\" alt=\"\" class=\"wp-image-11168\" srcset=\"https:\/\/deniscourtiade.fr\/wp-content\/uploads\/2026\/04\/Capture-decran-233-1.png 984w, https:\/\/deniscourtiade.fr\/wp-content\/uploads\/2026\/04\/Capture-decran-233-1-768x321.png 768w, https:\/\/deniscourtiade.fr\/wp-content\/uploads\/2026\/04\/Capture-decran-233-1-640x267.png 640w, https:\/\/deniscourtiade.fr\/wp-content\/uploads\/2026\/04\/Capture-decran-233-1-400x167.png 400w, https:\/\/deniscourtiade.fr\/wp-content\/uploads\/2026\/04\/Capture-decran-233-1-367x153.png 367w\" sizes=\"(max-width: 984px) 100vw, 984px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>https:\/\/www.new-tone-studio.com\/entertainment-lab\/episode\/bc6a836a\/denis-courtiade-maitre-dhotel-du-restaurant-plaza-athenee New Tone Studio|10\/04\/2026 On pense souvent qu&#8217;offrir un service d&#8217;excellence, c&#8217;est en faire &#8220;plus&#8221;. Plus de pr\u00e9sence, plus de technologie, plus de discours. Et si le summum du luxe, c&#8217;\u00e9tait de se faire oublier ? Dans le dernier \u00e9pisode de l&#8217;Entertainment Lab,&nbsp;Denis COURTIADE, Ma\u00eetre d&#8217;H\u00f4tel Plaza Ath\u00e9n\u00e9e Paris,&nbsp;nous a offert une d\u00e9finition de l&#8217;hospitalit\u00e9 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11170,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[55],"tags":[],"featured_image_src":{"landsacpe":["https:\/\/deniscourtiade.fr\/wp-content\/uploads\/2026\/04\/1773676000118-1140x445.jpg",1140,445,true],"list":["https:\/\/deniscourtiade.fr\/wp-content\/uploads\/2026\/04\/1773676000118-463x348.jpg",463,348,true],"medium":["https:\/\/deniscourtiade.fr\/wp-content\/uploads\/2026\/04\/1773676000118-300x300.jpg",300,300,true],"full":["https:\/\/deniscourtiade.fr\/wp-content\/uploads\/2026\/04\/1773676000118.jpg",1200,1200,false]},"_links":{"self":[{"href":"https:\/\/deniscourtiade.fr\/index.php\/wp-json\/wp\/v2\/posts\/11166"}],"collection":[{"href":"https:\/\/deniscourtiade.fr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/deniscourtiade.fr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/deniscourtiade.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deniscourtiade.fr\/index.php\/wp-json\/wp\/v2\/comments?post=11166"}],"version-history":[{"count":1,"href":"https:\/\/deniscourtiade.fr\/index.php\/wp-json\/wp\/v2\/posts\/11166\/revisions"}],"predecessor-version":[{"id":11169,"href":"https:\/\/deniscourtiade.fr\/index.php\/wp-json\/wp\/v2\/posts\/11166\/revisions\/11169"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/deniscourtiade.fr\/index.php\/wp-json\/wp\/v2\/media\/11170"}],"wp:attachment":[{"href":"https:\/\/deniscourtiade.fr\/index.php\/wp-json\/wp\/v2\/media?parent=11166"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/deniscourtiade.fr\/index.php\/wp-json\/wp\/v2\/categories?post=11166"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/deniscourtiade.fr\/index.php\/wp-json\/wp\/v2\/tags?post=11166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}